Refund Policy

Because all products on manuhub.live are digital and customized for each client, we follow a strict no-refund policy. Please review the following terms before placing your order.

Non-Refundable Products

• Customized appointment cards, ID cards, letterheads, and business cards
• Downloadable or previewable digital files
• Orders where the design process has already begun

Refunds Will Be Issued ONLY If:

• The file was never delivered within the promised delivery timeline due to an error from our side
• You were wrongly charged for a product you did not receive
• A duplicate purchase was made by mistake and confirmed with proof

Not Eligible for Refund:

• You changed your mind after purchase
• You submitted wrong names, spellings, logos, or details
• You expected a different design outcome not previously agreed upon
• File was delivered and downloaded successfully
• WhatsApp/email delivery failed due to incorrect user data or user-side issues

How to Report an Issue

Please send an email to support@manuhub.live within 24 hours of receiving the file. Be sure to include:

• Order ID
• Nature of issue
• Screenshots if applicable

We will evaluate the issue and respond within 48 hours.